Legal Assistants are oftentimes the first point of contact for a lawyer. Much of an attorney’s communication may be relayed by a legal assistant. It is important that a legal assistant can provide info to clients while maintaining the intentions and “voice” of the attorney. This communication takes on a variety of different forms, from phone and email to text and traditional mail. The Legal Staff School provides tactics that have been developed over years of implementing best practices from firms across the country.
Attorneys will identify improved communication skills as a major path to increased client satisfaction, and oftentimes, a way to convert more inquiries into clients. When a legal assistant is adding to a firm’s bottom line, they become indispensable.